Cable modems, routers, converter boxes, remotes and power cords are the property of the cable provider. The subscriber pays a monthly rental fee for use of this equipment and is responsible for their safe return if service is ever discontinued. Please obtain a receipt when any equipment is returned. The cable company's receipt is the only proof of returned equipment.

To file a Cable complaint, please see topic entitled " Cable TV Service Complaints" or contact MC311 during normal business hours, Monday through Friday, 7:30 AM - 7:30 PM.