The companies that provide access to the e-bikes or e-scooters are responsible for removing them from areas if they are a safety issue or abandoned. Please contact the company as follows:
Bird Scooters - citysupport@bird.co
Lime - washingtondc-requests@li.me
Lyft - dca_ol@lyft.com
SPIN - manwel.dorn@spin.pm
Capital Bikeshare - 1-877-430-2453 (press 1 to report a bike)
Additional questions, concerns or feedback about the dockless vehicles should be sent by email to mcdot.commuterservices@montgomerycountymd.gov or by calling the TRiPS Commuter Store at 240.773.8747 between the hours of 6:00 AM - 6:00 PM Monday - Friday and 7:00 AM - 5:00 PM on Saturday and Sunday.
