For step-by-step instructions on how to submit a service request online, click the link below titled "How to Request a County Service Online." Go to the "Browse all MC311 Services". Click on the tab for "Search 311 Knowledge Base". In the search box, type your request by topic. A list will then appear of possible services/responses. Each is a hyperlink which leads to information about the topic. To create a request, click the "Create Service Request" button at the bottom of the information. For issues creating the request including not being able to add information or an address, or to add to a service request or to cancel, please contact MC311 for assistance at 240.777.0311.
To check the status of an existing request, click the link below titled "How to Check the Status of a Request." You will need the email address used to submit the request and the service request number. An existing service request will be noted as in progress, a sub status of fulfillment at department means the responsible department has picked up the request and is working on it. If you do not have an email address or a service request number, please contact MC311 between 7:00 AM and 7:00 PM, Monday through Friday.
Note: You will be provided with an option to upload photos, after you click on "Create a Service Request" button, and get to the end of the form for completion.
