To file a Ride On complaint not related to driver behavior or service, customers may either call MC311 Monday - Friday from 7:00 am - 7:00 pm or create a service request below. The complaint will be investigated by a Transit staff member. To create a service request, please fill in required information that is indicated with red asterisk (*). In addition, the following additional information is required: Complaint date time, Incident Date time, Location, Destination, Route or Bus Number, Complaint Category, Complaint Subcategory and provide a brief description of incident. Without the above information, the complaint cannot be properly investigated.