If a resident believes that County collection activity has damaged a resident's property, or the resident alleges property is missing after collection activities, they should report this to the Recycling and Resource Management Division. Regarding damage claims; Recycling and Refuse Services field staff will investigate the damage claim and direct the resident to the appropriate contractor if the claim is warranted. Otherwise, missing property disputes will be resolved between the resident and the contractor. Residents have 5 business days to make a claim.