The Office of Consumer Protection (OCP) does not handle landlord-tenant disputes involving residential tenancy leases or services provided by the landlord. OCP can ONLY handle false advertising PRE-lease, rental application fee complaints, or scam rentals such as fake rental units that are found online and false leases whereby there is no rental unit in the first place. If there is a (written or oral) lease or sub-lease, OCP has no jurisdiction.