Risk Management operates as the County's in house insurance company, managing and investigating all claims for damages filed against County employees, departments and agencies. Typical calls are as follows: For the reports with asterisk (*) below, a distinction must be made on whether or not the person is filing a claim for damage/injury, or if they are asking for service, such as having someone from the County respond to remove a tree from their property, which should be referred to the Department of Transportation:

1. A County vehicle struck my vehicle causing damage.
2. A County snow plow struck my vehicle/mail box or property causing damage.
3. I slipped and fell on County property causing an injury.
4. I was injured on a Ride On bus.
5. *A County tree fell on my property/vehicle and caused damage.
6. *My vehicle was damaged by a pothole on a County road.

Please note: callers from insurance companies must have a claim number, so the correct claim file can be located. If there is no claim number the office won't be able to return the call.

Tree related issues need an additional service, use the knowledge base article: Request to Inspect, Remove or Prune County Tree.
For road or pothole related issues, please send an additional service request using the knowledge base article: Pothole Repair. Please note: roads that are numbered, such as 355, 28, 270, etc. are the responsibility of the State of Maryland and should be referred to the State Highway Administration: 301.513.7300, or can be reported on line, see link below.

For accidents or incidents with a County ambulance, use the knowledge base article: Damage to Personal Property by Fire and Rescue Services.