If a County employee, retiree or participating agency employee is refused service at the hospital, pharmacy or doctor's office, please first call your Insurance Provider. Contact information for the insurance provider can be found on the "Health Insurance Contacts" list located in the Quick Links section in the link below. If the Insurance Provider has already been contacted and additional help is needed, please call 311 (240.777.0311 from outside of Montgomery County) and the request will be referred immediately to the next available Health Insurance Team member.

If this is not an urgent matter, Online users may submit a request by clicking on the "Create Service Request" button below. Please complete all of the fields in the Contact Information section, and provide a brief description of the request, including the name of the insurance provider and the reason the insurance company gave for denying the claim in the Brief Description field .