Beginning January 1, 2013, the EMS Transport Insurance Reimbursement Law authorizes Montgomery County Fire & Rescue Service to seek reimbursement for ambulance transports from private health insurance companies, Medicare, or Medicaid. County residents will never receive a bill or pay a co-pay, deductible or any out-of-pocket expenses.

Patients who receive a check from their health insurance for services provided by Montgomery County Fire & Rescue Service should forward the check to: P.O. Box, 824756 Philadelphia, PA 19182-4756

The County has contracted with a billing vendor, Change Healthcare Practice Management Solutions Inc. (recently acquired by Optum) based in Alpharetta, Georgia, to handle all EMS reimbursement billing. The company may contact individuals who were transported by Montgomery County Fire and Rescue Service if they need additional information in order to file a claim with the insurance companies.

For questions regarding a bill for service or request for information, please contact the Billing contractor, Change Healthcare at 1.866.366.3626.

For questions about the EMS Reimbursement Law or general questions, please contact Montgomery County's Patient Advocate at 240.777.3636 or MCFRS.EMSBilling@montgomerycountymd.gov or you can check out the FAQs by clicking on the second link below.

Please note that our billing vendor recently experienced a major system disruption, and the phones are currently out of service. We are working alongside our billing vendor to ensure a quick resolution. The estimated resolution time is currently unknown.