The Office of Landlord Tenant Affairs (OLTA) handles landlord questions and complaints regarding landlord and tenant disputes for most residential properties in Montgomery County, such as: money (late rent, escrow, or charges); rights (entering unit, accommodation issues); landlord licensing, lease clarification, including eviction process; security deposit (late returning, dispute). See OLTA handbook for extensive list.
An explanation of the Landlord Tenant complaint process can be found on the Department of Housing and Community Affairs website by clicking on the link below. The Office of Landlord Tenant Affairs handles landlord and tenant disputes involving most residential rental properties located in Montgomery County, however, does NOT have jurisdiction within the incorporated municipalities of the City of Gaithersburg (301.258.6340), City of Rockville (240.314.8300), City of Takoma Park (301.891.7119), Town of Barnesville, Town of Garrett Park, and the Town of Laytonsville. Questions regarding properties within these incorporated municipalities should be referred to the local municipality for further information.
To file a formal Landlord Tenant complaint, download a complaint form and follow the filing instructions by visiting the DHCA website utilizing the provided link.