Electronic Benefits Transfer (EBT), also known as an Independence Card, is the distribution of cash and food stamp benefits with a debit card. Customers may contact the EBT Customer Service Center to request card activation; request replacement card; to select or change a PIN; report a lost or stolen card or report fraud (see how to report fraud in third link); obtain an account balance or transaction information; to dispute a transaction or to get help using the card.

Click link below to check an account balance; view transaction history; report a lost or stolen card; change a PIN or request a replacement card. Call: 1.800.997.2222, or click first link below for on line assistance

New cards and replacement cards are sent through the U. S. Mail, and take about a week to arrive for a new case. If someone has a card and is known to EBT, a card will not be automatically sent, as the existing card (no matter how old the card) can be reactivated by contacting the EBT line. If the customer had a card in the past but no longer has it, customer should call the EBT line for a replacement.

In extenuating circumstances and when a card does not reach a customer within the allotted time frame, contact the Office of Eligibility and Support Services OESS Customer Service and Assistance Center, or CSAC by phone: 240.777.1003 or email: OESS@montgomerycountymd.gov for assistance.

Tips for accessing information using the toll free EBT line: you are first asked if you would like to continue in English or Spanish. After selecting a language, there will be two opportunities to enter a customer card number. If one fails to enter a card number the following options will be given: 1. Reenter card number; 2. Use personal information to access customer account ; 3. Check the status of a previously ordered card ; 4. Report customer card as lost, stolen or damaged.