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Complaint for Persistent Problem Not Corrected by Cable Provider
The complainant may request a hearing before the Cable Compliance Commission (CCC). The CCC was established as another step to help with unresolved cable issues. After the Office of Cable and Communication Services has filed an issue with the cable operator, and the complaint has remained unresolved for 30 days, the complainant may request a hearing before the Cable Compliance Commission. When filed with the CCC, it is reviewed by the Commission to ensure jurisdiction. Once that is established, a hearing is set and both parties are notified. Many issues that are filed with the CCC result from property damage, but subscribers have filed service related issues as well. The Commission has the authority to award damages up to $1,000. In some instances, customers may be referred to the Maryland Small Claims Court website. If the customer has not yet filed a Cable complaint and would like to do so, please see topic "CABLE COMPLAINTS" or click on the link below to file a complaint online.
Find more information from the following link(s):
  • Office of Cable and Communication Services
  • Online Complaint and Comments Form


  • To speak with a Customer Service Representative, please call 311 during business hours.