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Utility Disconnection Assistance - Germantown
Emergency Services with Housing Stabilization offers assistance to Montgomery County residents who are facing utility disconnection (heating fuel included), or where the utility has already been disconnected. Grants may be available to eligible customers after submission of an application and an interview. Customers are seen on a first come, first served basis and must visit one of the Emergency Services offices, based on zip code. If a customer is on the energy assistance program (OHEP/MEAP), please check that topic in the knowledge base.

Assistance is generally limited to once every 12 months, but special circumstances will be considered by the local Emergency Services regional office (or Housing opportunities office if in HOC subsidized housing). HHS customers must have a utility disconnect notice but non-profit groups can be contacted without a notice although an assessment by HHS may be required prior to acceptance of a referral.

HOC customers may apply at either HOC Office: Gaithersburg Customer Service Center: 101 Lake forest Boulevard, 2nd Floor, 20877, 240.627.9792. Silver Spring Office: 8241 Georgia Avenue, 3rd Floor, Silver Spring, MD 20910, call 240.627.9793. Must call either office for an appointment; office hours for both locations are from 8:00 AM - 5:00 PM. The Germantown Emergency Services Office (for non-HOC callers) is located at: 12900 Middlebrook Road, Germantown, MD. 20874. Hours: M-F 8:30 AM - 5:00 PM. Please see zip code link below to confirm that it services the resident's zip code.

Find more information from the following link(s):
  • Health and Human Services Zip Code List

  • To speak with a Customer Service Representative, please call 311 during business hours.