Serviceability Complaints: Service Not Available in Newly Built HouseFind more information from the following link(s):
There are several factors that determine the availability of cable service. The house must be within 175 ft. from the street right-of-way, and the termination of the cable plant must be within 400 ft. Any greater distance would require a cable plant extension. Comcast is permitted to charge for the construction cost of a plant extension.
To file a Cable complaint, please see topic "CABLE COMPLAINTS" or click on the appropriate link below.
Office of Cable and Communication ServicesOnline Complaint and Comments Form
To speak with a Customer Service Representative, please call 311 during business hours.