Skip to main content

Role of the ACCU DACCT Team In Public Health Services

The goal of the Dedicated Administrative Care Coordination Team (DACCT), Administrative Care Coordination Unit (ACCU), Ombudsman Program is to improve the effectiveness and efficiency of the Medicaid Managed Care Program, HealthChoice. The ACCU serves as the single point of entry for outreach, education and care coordination of HealthChoice enrollees, and DACCT provides care coordination only to pregnant women . The Ombudsman investigates disputes between the Healthchoice enrollees and the Managed Care Organizations (MCOs). These cases are referred by the State Complaint Resolution Unit to the local ombudsman.

Online users who have additional questions and would like to be contacted by a departmental staff member may submit a request by clicking on the Create Service Request button below. Please complete all of the fields in the Contact Information section then scroll down to the bottom of the page and provide a brief description of the request in the Brief Description field.