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MAGI Unit Request All Offices

This KBA will direct a Service Request to the MAGI Units, all offices, if a caller needs to speak with a case manager regarding pregnancy health care services; Care for Kids eligibility issues; or senior dental care eligibility. Look up in cares. Provide the following information in the respective data fields: What the caller is calling about; Last name; First Name; Email address. If no email address, use G@Gmail.com; Phone; Enter Cares ID in HHS Case Number field. In the "Brief Description" field please provide a brief description of the following: What the caller is calling about; Information found in Cares; Information that you provided to the caller; What the back office needs to do. Send SR by clicking the submit service request button. Advise caller of SLA. The correct office will pick up the request.

MAGI units are located at: 1401 Rockville Pike, 1st Floor South, 20852; 7630 Fenton Street, Silver Spring, 20910 and 12900 Middlebrook Road, Germantown, 20874.