Electronic Benefits Transfer (EBT), is the distribution of cash and food stamp benefits with a plastic debit card also known as an "Independence Card." Customers should call the Customer Service Center to request card activation, replacement cards, select or change a PIN, report a lost or stolen card, obtain balance or transaction information, dispute a transaction or to get help using the card. The telephone number is: 1.800.997.2222. Customers can check account balances by calling the same number. New cards and replacement cards are sent through the U. S. Mail. If a newly opened case is known to EBT, a card will not be automatically sent. If a customer has an existing card, they can begin using it again. If the customer had a card in the past but no longer has it, they need to call the Customer Service Center for a replacement. In extenuating circumstances, customers can get an EBT card from one of the regional offices (a case worker would have to complete a Vault Independence Card Referral Form on behalf of the customer). Please check links for additional information, and the second link for zip codes served by the Rockville office.