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Complaints Issues and Appeals with HealthChoice MCO

For questions, complaints and appeals with Healthchoice/MCO, or requesting an appeal process for any denial of services from an MCO, contact the customer service number of the MCO in question or call the Healthchoice Enrollee Action Line (HEAL): 1.800.284.4510.
To speak with a Customer Service Representative, please call 311 during business hours.