AccessMCG - Can't Remember Responses to Challenge QuestionsFind more information from the following link(s):
If the Access MCG user knows the password, then click on URL below (AccessMCG) and select "Manage My Account". The user will be asked to complete new responses to the challenge questions.
If the password has been forgotten and user cannot remember the responses to the challenge questions, please click on "Send Security Code". AccessMCG will send a validation security code to the user's email address.
After they receive their security code, go to the Access MCG login page and click on "Manage My Account". They should enter their Login ID/email address and then enter the security code as their password. They will then be directed to a screen to enter their new password.