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Unshoveled Sidewalk
It is the responsibility of each property owner to remove snow and ice from walkways within 24 hours of the end of the precipitation that caused the condition. If a snowplow re-deposits snow or ice on a sidewalk or other walkway after a person has complied with this Section, the person is not responsible for clearing the walkway until 24 hours after the snowplow re-deposited the snow or ice. Please see section 49-17(a) on the attached link for the specific Code reference. Letters are sent to homeowners who are reported to be in violation. Inspections of commercial properties and multi-family properties are conducted within one business day of a complaint. DHCA Housing Code Enforcement does not have jurisdiction inside the municipalities of Gaithersburg and Rockville. Complaints regarding rental properties within the City of Takoma Park are also handled by DHCA but complaints regarding commercial or owner occupied properties in that jurisdiction are handled by the City of Takoma Park.

To file a complaint, please provide a brief description of the problem along with the address where the violation is occurring. The exact property address of the alleged violation must be provided to file a complaint.

Due to property ownership verification procedures that can only be conducted by a Customer Service Representative at MC311, a service request cannot be created online for this service.

Find more information from the following link(s):
  • Sec. 49-17. Accumulation of Snow and Ice on Property Prohibited


  • To speak with a Customer Service Representative, please call 311 during business hours.