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Bedbugs, Roaches, Mice, Rat Infestation/Extermination in Residential Rental Units
The Housing Code Enforcement unit investigates complaints regarding the infestation of bedbugs, mice, rats or roaches in residential rental units. If this is a complaint regarding infestation at a restaurant, please see topic: "REPORTING FOOD POISONING OR SANITATION CONCERNS AT A RESTAURANT". If it is a complaint re: rats on private non-rental property, please see topic: "RATS, MICE, RODENT COMPLAINTS". The property owner is responsible for extermination in multi-family rental units and the tenant is responsible in single family rental units. See Section 26-9(a)(9) of Chapter 26, Housing and Building and Maintenance Standards on the attached link for the Code reference. DHCA Housing Code Enforcement does not have jurisdiction inside the municipalities of Gaithersburg and Rockville. Complaints regarding rental properties within the City of Takoma Park are also handled by DHCA but complaints regarding commercial or owner occupied properties are handled by the City of Takoma Park.

Online customers may file a complaint by clicking on the "Create Service Request" button below and providing the requested information.

* The complainant's name and phone number are requested so that the inspector can call and provide an update of their findings or, if this is a rental property, to schedule an appointment.

* The exact street address of the alleged violation must be provided to file a complaint.

* Please provide a brief description of the problem, along with a specific location (if applicable).

Inspections are typically conducted within 5 business days (dependent on urgency, existing schedule, and caseload). Ultimate resolution can take many weeks and even longer for cases that must be referred to court.

To check on the status of an existing housing complaint or inspection, please click on the "Check Status of Complaint/Inspection" link below and follow the directions for further information.

Find more information from the following link(s):
  • Chapter 26 - Housing and Building Maintenance Standards
  • Bed Bug Control
  • Check Status of Complaint/Inspection