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1301 Request for Back Office Response

This KBA will direct a Service Request to the Income Supports Rockville Office if caller needs to speak with a Case manager regarding food stamps, TCA, TDAP and/or Medicaid (for aged, blind or disabled only).

Confirm correct zip code for Rockville Office by clicking on first link below.

Look up in cares. Provide the following information in the respective data fields:

Last name

First Name

Email address. If no email address, use


Enter Cares ID in HHS Case Number field In the "Brief Description" field please provide a brief description of the following:

What the caller is calling about

Information found in Cares

Information that you provided to the caller

What the back office needs to do

Send SR by clicking the submit service request button.

Advise caller of SLA

The Income supports Rockville office is located at 1301 Piccard Drive, Rockville, 20850. Fax: 240.777.4100.