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What do Common Ownership Communities Receive from COC Per-Unit Registration Fee Increase ?

Over the next few months, DHCA will be hard at work retooling the COC Program. We apologize for any inconvenience you may experience during this transition. However, when complete, you can expect the following benefits.

Enhanced Mediation Services - DHCA will provide greater public outreach and more expeditious complaint resolution.

Improved Customer Service - DHCA is streamlining program operations, doubling the number of investigators, and improving office coordination to heighten the customer experience.

Better Technology, More Feedback - DHCA's nationally-recognized IT team is developing a Case Management System and upgrading the COC Registration system. These systems will provide greater interactivity, real-time feedback and reporting, and leverage existing education and outreach resources.

To speak with a Customer Service Representative, please call 311 during business hours.