Responsibility for cable company's equipmentFind more information from the following link(s):
Cable modems, routers, converter boxes, remotes and power cords are the property of the cable provider. The subscriber pays a monthly rental fee for use of this equipment and is responsible for their safe return if service is ever discontinued. Please obtain a receipt when any equipment is returned. The cable company's receipt is the only proof of returned equipment.
To file a Cable complaint, please see topic "CABLE COMPLAINTS" or click on the appropriate link below.
Office of Cable and Communication ServicesOnline Complaint and Comments Form
To speak with a Customer Service Representative, please call 311 during business hours.