Skip to main content

Caller Unable to Reach MC311 by Dialing "3-1-1"

If a customer tried to reach MC311 by using the 3-digit number from their cell phone and did not reach us, it is likely because the nearest cell phone tower from where they made the call is in either Prince George's County or DC. If a customer tried to reach MC311 by using the 3-digit number from their land line (a phone that is plugged into a phone jack in the wall) and did not reach MC311, it may be because the phone exchange (the second three numbers in their phone number) is serviced by a Verizon Central Office physically located in either Prince George's County or Washington DC. These calls will be routed to either Prince George's or the DC 311 centers even though the customer's address is in Montgomery County.

Verizon officials have been notified about the problems faced by some Montgomery County residents that live nearby jurisdictional borders, but there cannot be any re-routing of a Montgomery County resident's phone exchange that is out of a Prince George's County or DC Central Office. A phone exchange is generally handled out of the closest Central Office (in proximity) to a resident.

Montgomery County and Verizon are currently working on a solution but unfortunately the Verizon Auto attendant is currently not functioning. To reach MC311, please use the 7-digit number ? 240-777-0311. We apologize for the inconvenience.

To speak with a Customer Service Representative, please call 311 during business hours.