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For Emergency: 911 | Out of County: 240-777-0311

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Housing Emergency Germantown
For housing emergency questions such as a house fire necessitating assistance for an individual or family; no heat; power outage; or other type of emergency, customer should go to one of the Department of Health and Human Services, Emergency Services Offices, based on zip code. The Germantown Office is located at: 12900 Middlebrook Road, Germantown, MD. 20874. Please call the office at: 240-777-4448 to confirm that it services your zip code.


To speak with a Customer Service Representative, please call 311 during business hours.