Skip to main content

Employee - Virgin Pulse Upgrade to V2

The Virgin Pulse program will undergo an upgrade on October 4, 2016. This upgrade may be known as V2. The Virgin Pulse website and app will be unavailable on October 3, 2016 while the upgrade takes place.

On October 4, participants will only need to log out of their mobile app and log back into the app to experience the changes. Participants will want to ensure they have the most recent version of the app on their mobile phone. The app is available for iPhones and Android phones, it is not compatible with iPads.

Participants do not need to re-register for the Virgin Pulse or make any other changes to receive the upgrades. They only need to log into the website or app on October 4, 2016. Virgin Pulse rewards will roll over and will not be lost in the transition to the new platform. Participants have 2 years to redeem their rewards from the date they are earned.

Participants who do not remember their Virgin Pulse password can reset their password by clicking on the first link below and clicking on "forgot your password?"

Any additional questions about the upgrade can be directed to Virgin Pulse customer service at 866.852.6898 or the LiveWell email address: LiveWell@montgomerycountymd.gov.

Additional questions may also be answered by visiting the Virgin Pulse section of the LiveWell website by clicking on the second link below. Information is also available on the FAQ page by clicking on the third link below.

Find more information from the following link(s):
To speak with a Customer Service Representative, please call 311 during business hours.