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12900 Request for Back Office Response

This KBA will direct a Service Request to the Income Supports Germantown Office if caller needs to speak with a Case manager regarding food stamps, TCA, TDAP and/or Medicaid (aged, blind or disabled only). Confirm correct zip code for Germantown Office by clicking on first link below. Look up client in cares. Provide the following information in the respective data fields: Last name; First Name; Email address. If no email address, use; Phone; Enter Cares ID in HHS Case Number field. In the "Brief Description" field please provide a brief description of the following: What the caller is calling about; Information found in Cares; Information that you provided to the caller; What the back office needs to do. Send SR by clicking the submit service request button. Advise caller of SLA.

The Income supports Germantown Office is located at 12900 Middlebrook Road, Germantown, 20874. Fax: 240.777.3477.

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