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Change Line - Germantown

To report changes in an income support case such as income, address, name, etc., please call the 24 hour change line at 240.777.4747. The office is located at 12900 Middlebrook Road, Germantown, MD. 20874. Changes left on the reporting line take approximately 30 days to take effect.

This line is ONLY for customers who have a case at the Income Supports Office (receiving food stamps, and/or cash assistance, or Medicaid for aged, blind or disabled), and is NOT for pregnant women, a child; children or a family receiving ONLY Medicaid through the former Service Eligibility Unit (SEU) now called the MAGI Unit, or through Maryland Health Connection (aka Affordable Health Care).

Customers may also report changes to their case worker in an open Income Supports case. Other workers in other programs must be contacted directly to report a change.

Find more information from the following link(s):
To speak with a Customer Service Representative, please call 311 during business hours.